FAQ

You can complete an online order by going to the “Photo Services” section of our website. Once you’ve completed your order you can drop your film off in person at the lab in Oakland, at Glass Key Photo in San Francisco.

*Our Return Label Printing offering is temporarily paused, due to technical issues with the United Postal Service. Please reach out to us for other options to mail your film to Underdog Film Lab.

Take a close look at your film canister. It should have processing instructions printed on it. If you’re still unsure, fill out your order with your best guess and leave us a note to process per box instructions.

Yes! Just leave us a note making it clear that you want to cross process your film.

We use Refrema dip and dunk processors in house for C41, E6 and black and white film.

Black and white film is processed in Kodak Xtol

All still film is done in house! Once you drop off, your film will not leave our lab until you pick it up.

Motion picture film is sent out for processing but scanned here at the lab.

We use Noritsu HS-1800 scanners for full roll film processing. We also offer 4×5 film scans and individual frame scans on an Imacon Flextite 848

Here are all the pixel dimensions and film sizes.

Once your scans are completed you will receive an email with a download link.

At check out you can select whether you want to pick your film up in person, or have it mailed back to you.

Your film! Even though you’ve got your digital files archived, we still recommend picking up and holding on to your physical film. If you ever lose your digital backup or want larger scans, you still have the original hard copy. If you don’t want your film back, please let us know so we can dispose of it.

We sell zines on consignment and you recieve 100% of sales. Fill out this form and drop them off https://forms.gle/rdhhuTMghGAhUSRJ8